Service Delivery Policy
Bolgini (a product of KryptoMindz Technologies) provides AI calling agent services delivered entirely through digital channels. As a software service provider, we don't ship physical products. Instead, we deliver access to our platform, setup, configuration, and ongoing support.
1. Digital Service Delivery Overview
Our AI calling agent service is delivered through:
- Cloud-based Platform: Instant access to your dashboard and controls
- API Integration: Technical documentation and integration support
- Account Setup: Personalized configuration and onboarding
- Training & Support: Comprehensive guides and live assistance
- Ongoing Updates: Continuous platform improvements and new features
2. Service Delivery Timeline
Delivery Timeframes by Plan
| Plan Type |
Account Activation |
Full Setup |
Go Live |
Support Response |
| Starter Plan |
24 hours |
2-3 business days |
3-5 business days |
24-48 hours |
| Professional Plan |
12 hours |
1-2 business days |
2-3 business days |
12-24 hours |
| Enterprise Plan |
6 hours |
1 business day |
1-2 business days |
2-6 hours |
3. Step-by-Step Delivery Process
1
Account Creation & Payment (0-2 hours)
Upon successful payment verification, your Bolgini account is automatically created and you receive login credentials via email.
2
Welcome & Onboarding (2-24 hours)
Our team sends you welcome materials, setup guides, and schedules your personalized onboarding session.
3
Configuration & Setup (1-3 business days)
We configure your AI calling agent according to your business requirements, integrate with your systems, and set up calling campaigns.
4
Testing & Training (1-2 business days)
Comprehensive testing of your setup, team training sessions, and final optimizations before going live.
5
Go Live & Support (Same week)
Your AI calling agent goes live with full monitoring and ongoing support from our team.
4. What's Included in Service Delivery
Every Bolgini service delivery includes:
- Platform Access: Immediate access to your Bolgini dashboard
- Account Configuration: Personalized setup based on your requirements
- Integration Support: Connection with your existing CRM and business systems
- AI Model Training: Custom training for your specific use cases
- Team Training: Comprehensive training for your staff
- Documentation: Complete user guides and technical documentation
- Testing Phase: Thorough testing before full deployment
- Go-Live Support: Dedicated support during initial launch
5. Enterprise Delivery Services
Enterprise customers receive enhanced delivery services:
- Dedicated Account Manager: Single point of contact for your implementation
- Priority Setup: Expedited delivery within 1-2 business days
- Custom Integration: Advanced API integrations and custom workflows
- On-site Training: Optional on-site or virtual team training sessions
- 24/7 Launch Support: Round-the-clock support during go-live period
- Performance Monitoring: Detailed analytics and performance optimization
- Scalability Planning: Growth planning and capacity management
6. International Service Delivery
We provide global service delivery with local support:
- Global Coverage: Service delivery available in 100+ countries
- Local Numbers: Phone numbers in your target markets
- Timezone Support: Setup calls scheduled in your local timezone
- Multi-language: Support in 100+ languages
- Compliance: Local telecommunications compliance handling
- Currency Support: Billing in local currencies where available
7. Service Delivery Guarantees
We guarantee the following delivery standards:
- Account Activation: Within 24 hours or your first month is free
- Setup Completion: Within stated timeframes or receive service credits
- Response Time: Initial support response within published timeframes
- Uptime: 99.9% platform availability from day one
- Performance: AI response times under 200ms average
8. What We Need From You
To ensure fast delivery, please provide:
- Business Requirements: Clear description of your calling needs
- Integration Details: Information about existing systems
- Contact Lists: Customer/prospect data for calling campaigns
- Compliance Information: Regulatory requirements in your industry
- Team Availability: Key personnel for training and setup calls
- Technical Access: API keys or system access for integrations
9. Delivery Status Tracking
Stay informed about your service delivery progress:
- Email Updates: Regular progress updates throughout setup
- Dashboard Status: Real-time status updates in your account
- Dedicated Contact: Direct line to your setup specialist
- Milestone Notifications: Alerts when key milestones are completed
- Go-Live Confirmation: Official confirmation when service is active
10. Post-Delivery Support
Ongoing support after service delivery:
- 30-Day Check-in: Performance review after one month
- Optimization Support: Continuous improvement recommendations
- Feature Updates: Automatic access to new platform features
- Scaling Assistance: Support for expanding your usage
- Training Refreshers: Additional training as your team grows
11. Service Delivery Delays
In rare cases of delivery delays:
- Immediate Notification: We'll contact you if delays are anticipated
- Reason Explanation: Clear explanation of delay causes
- New Timeline: Updated delivery schedule with firm dates
- Compensation: Service credits or extended trial periods
- Priority Support: Escalated attention to resolve delays quickly
