Privacy Policy
This Privacy Policy describes how Bolgini ("we," "our," or "us"), a product of KryptoMindz Technologies (https://www.kryptomindz.com), collects, uses, and protects your personal information when you use our AI calling agent services and website.
1. Information We Collect
We collect information you provide directly to us, such as:
- Account Information: Name, email address, phone number, company details, and billing information
- Service Data: Call recordings, call transcripts, customer interaction data, and analytics
- Technical Information: IP address, browser type, device information, and usage patterns
- Communication Data: Support tickets, feedback, and correspondence with our team
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing and improving our AI calling agent services
- Processing payments and managing your account
- Analyzing service performance and generating insights
- Communicating with you about service updates and support
- Complying with legal obligations and protecting our rights
- Training and improving our AI models (with anonymized data only)
3. Data Security and Protection
We implement robust security measures to protect your personal information:
- Encryption: All data is encrypted in transit and at rest using industry-standard encryption
- Access Controls: Strict access controls and authentication protocols
- Regular Audits: Security assessments and compliance audits
- Data Centers: Secure, certified data centers with 24/7 monitoring
- Staff Training: Regular security training for all personnel
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party providers who assist in service delivery
- Legal Requirements: When required by law or to protect legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent for sharing
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide services and support your account
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce agreements
- Improve our services (with anonymized data)
Call recordings and transcripts are typically retained for 12 months unless extended retention is required by law or requested by you.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit the processing of your information
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Appropriate safeguards and contractual provisions
- Compliance with applicable data protection laws
- Standard contractual clauses for international transfers
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience and website functionality
- Analyze website usage and performance
- Provide personalized content and advertisements
- Remember your preferences and settings
You can control cookie settings through your browser preferences.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
10. Compliance and Certifications
We are committed to compliance with applicable privacy laws and regulations, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Personal Data Protection Act (PDPA) - Singapore
- Information Technology Act, 2000 - India
- Other applicable local privacy laws
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications to registered users
- Displaying prominent notices in our service interface
