Refund & Cancellation Policy

Refund & Cancellation Policy

At Bolgini (a product of KryptoMindz Technologies), we strive to provide exceptional AI calling agent services. This Refund & Cancellation Policy outlines the terms for refunds, cancellations, and the refund processing timeline.

1. 14-Day Money Back Guarantee

We offer a 14-day money back guarantee for all new subscriptions:

• Eligibility: Available for first-time subscribers within 14 days of initial subscription
• Coverage: Full refund of subscription fees paid
• Usage Limit: Guarantee applies regardless of usage within the 14-day period
• Process: Contact our support team to initiate the refund process
• No Questions Asked: We don't require lengthy explanations for refund requests within this period

2. Subscription Cancellation

You can cancel your Bolgini subscription at any time:

• Immediate Effect: Cancellation takes effect at the end of your current billing period
• Access Continuation: You retain access to services until the end of the paid period
• No Cancellation Fees: We don't charge any fees for cancellation
• Data Export: Download your data before cancellation (available for 30 days)
• Re-activation: You can reactivate your subscription at any time

3. Refund Eligibility Conditions

Refunds are available under the following conditions:

• 14-Day Guarantee: Automatic eligibility for new subscribers
• Service Outages: Significant service downtime beyond our SLA commitments
• Technical Issues: Unresolved technical problems affecting service functionality
• Billing Errors: Incorrect charges or unauthorized transactions
• Duplicate Payments: Accidental multiple payments for the same service

4. Non-Refundable Items

The following are not eligible for refunds:

• Usage Fees: Call minutes already consumed beyond plan limits
• Setup Fees: One-time setup or onboarding charges (where applicable)
• Third-party Services: Costs for integrations with external services
• Promotional Credits: Bonus credits or promotional offerings
• Expired Subscriptions: Refund requests made after service termination

5. Promotional Pricing and Discounts

Special terms apply to promotional offers:

• Launch Discount (50% OFF): Subject to 3-month minimum commitment
• Early Cancellation: Canceling before minimum commitment may result in promotional price adjustment
• Refund Amount: Refunds calculated based on actual amount paid, not original pricing
• Upgrade/Downgrade: Plan changes may affect promotional pricing eligibility

6. Enterprise and Custom Plans

Custom refund terms may apply to Enterprise customers:

• Contract Terms: Refunds governed by individual service agreements
• Negotiated Terms: Specific refund conditions outlined in contracts
• Annual Payments: Pro-rated refunds available for early termination
• Custom SLAs: Service level guarantees with compensation terms

7. Refund Request Process

To request a refund, follow these steps:

1. Contact Support: Email info@bolgini.com or call +91 98730 62228
2. Provide Details: Include account information, reason for refund, and payment details
3. Verification: Our team will verify your account and refund eligibility
4. Processing: Approved refunds are processed within 2 business days
5. Confirmation: You'll receive email confirmation with refund details
6. Credit: Refund appears in your account within 5-7 working days

8. International Customers

Additional considerations for international customers:

• Currency Exchange: Refunds processed in original payment currency
• Bank Fees: International transfer fees may be deducted from refund amount
• Processing Time: Additional 2-3 days for international payments
• Tax Refunds: Applicable taxes refunded according to local regulations

9. Dispute Resolution

If you're not satisfied with our refund decision:

• Appeal Process: Contact our management team for review
• Documentation: Provide additional evidence supporting your request
• Escalation: Disputes may be escalated to senior management
• External Resolution: Legal remedies available under applicable consumer protection laws

10. Data Handling After Cancellation

Upon cancellation and refund:

• Data Retention: Account data retained for 30 days for potential reactivation
• Data Export: Download your data within 30 days of cancellation
• Data Deletion: All data permanently deleted after 30 days
• Call Recordings: Recordings deleted according to our retention policy
• Analytics Data: Anonymized data may be retained for service improvement

11. Contact for Refunds

For fastest processing of refund requests, contact us through any of these channels:

• Email: info@bolgini.com
• Phone Support: +91 98730 62228 (Business hours: 9 AM - 6 PM IST)
• Live Chat: Available through your dashboard (for active subscribers)